Cancellation Policy

At Instinct Cricket, we strive to provide quality one-on-one coaching services tailored to each individual's needs. We understand that schedules can change unexpectedly, and we aim to accommodate our clients as best as possible. However, cancellations can disrupt our coaching schedule and affect other clients who may have wanted the same time slot. Therefore, we have implemented the following cancellation policy:

Cancellation by the Client:

  • Clients are required to provide at least 24 hours' notice if they need to cancel or reschedule a coaching session.

  • Cancellations made with less than 24 hours' notice will incur a cancellation fee equivalent to 50% of the session fee.

  • No-shows without any prior notice will be charged the full session fee.

Cancellation by Instinct Cricket:

  • In the event that a coaching session needs to be cancelled by Instinct Cricket due to unforeseen circumstances such as inclement weather or coach unavailability, no cancellation fee will be charged, and the session will be rescheduled at a mutually convenient time.

Communication:

  • All cancellations or rescheduling requests must be communicated directly to your coach via phone call, email or text message.

  • We encourage open communication and understanding between our coaches and clients regarding scheduling changes.

Exceptions:

  • We understand that emergencies and unavoidable circumstances may arise. In such cases, exceptions to the cancellation policy may be made at the discretion of Instinct Cricket.These include; 

    • Medical Emergencies: If the client or their immediate family member experiences a medical emergency that prevents them from attending the coaching session, the cancellation fee may be waived.

    • Unforeseen Circumstances: Instances such as severe weather conditions, transportation strikes, or other unforeseen events beyond the client's control may warrant an exception to the cancellation policy.

    • Personal Emergencies: In the case of a sudden and unexpected personal emergency, such as a family crisis or urgent work commitment, the cancellation fee may be waived.